Client:Northwest Special Taxi Inc.   Project: Reservation & Dispatch System

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The Client

Northwest Special Taxi Service is a privately-run taxi service located in the Northwest Suburban Chicago area. The majority of their clients are airport travellers, but they offer a wide variety of services not limited to taxi-related services.

Northwest Special Taxi Service provides school transportation, package delivery, flat-rate taxi rides to and from the airport, and enables their customers to reserve a ride far in advance.

The Problem

The owner of Northwest Taxi Service came to Neteazy, wanting to advance technologically. They were using telephone dispatching services, and archaic radios, and wanted to upgrade. They also wanted to offer their clients more flexibility and services.

The Solution

Neteazy had solutions for all of their issues. Initially, the team at Neteazy designed their website, adding an online reservation system for the company's internet users. It's a complete system, including email notification and even text-messaging notification,if that is how the user chooses to be notified.

Then, they wanted to advance even further. So, the developers at Neteazy devised a software (DispatchEazy) to automate their entire dispatching department. Orders can be entered by the dispatcher, and automatically directed to whichever taxi driver is available. The driver is notified on their cell phone. This avoids miscommunication issues, and streamlined their business ten-fold.



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